Attach your terms and conditions to your customer order.
Your Sales Terms & Conditions is your sales contract with your customer. They’re attached to your online, digital, or printed order, sales invoice, or purchase order (depending on how you have your sales system and process set up). Here are the highlights of what may be included in your terms depending on how your business operates:
Payment terms and processing
Shipping and handling obligations and liability, if you ship products
Returns, refunds, and credits
Sales tax
Product warranties and guarantees
Limits on your liability for your products or services
General limits on your liability, like description errors, out of stock items, and being able to cancel orders if you need to
Other general terms and conditions you attach to your products or services
Who needs it
E-commerce stores
Companies selling physical goods online or in person
Businesses selling digital products or services
Suppliers and service providers selling to businesses or consumers
Retailers selling to consumers or other businesses
... and other similar companies
When you need one
When you make a sale.
Whether your sale is small or large, you should have a sales contract with your customer. Your Sales Terms & Conditions makes your agreement with your customer clear from the start, which is important for having a great customer relationship and for protecting you from liability.
As soon as you start selling.
Especially with how easy it is to set up an online store now, many business get right to selling without having their Sales Terms & Conditions written. Selling is great, make that hustle because that’s what keeps your business alive. But don’t forget about having your Sales Terms & Conditions ready for even that first sale so that you are protected, have an enforceable contract with your customer, and clear terms about your sale.
Do the Sales Terms & Conditions I can make here designed for e-commerce stores?
You bet. Yes, we’ll help you customized your Sales Terms & Conditions to be used with your e-commerce store.
What's the difference between a Sales Agreement and Sales Terms & Conditions?
They’re quite similar, both are contracts about the sale of your product to your customer. The biggest difference is the format. A Sales Agreement is a more traditional looking contract, longer, and is signed. Sales Terms & Conditions are normally written in plainer language, can be a little shorter, and are attached to an order form (physically or digitally with an “I agree to the terms and conditions” checkbox), invoice, or purchase order.
Do Sales Terms & Conditions have to be signed or can they be posted online?
Sales Terms & Conditions can be posted online rather than physically signed, but there’s an important step you have to take instead of the signature. Your customer needs to know what the Sales Terms & Conditions are and where to find them.
So, if you’re completing the order online like you would through an e-commerce store, you should have a checkbox or something similar where your customer says that they agree to your Sales Terms & Conditions and be able to click through to the webpage where those terms may be found.
If the product order is done manually, then the Sales Terms & Conditions should be referred to in the purchase order, invoice, or order form you’re using and the website address included. For example, you should have a line in your order that says “By purchasing our products or services, you agree to our Sales Terms and Conditions found at www.ourwebsite.com/sales-terms-and-conditions.”
What does "click wrap" mean?
“Click wrap” means a digital acknowledgment of terms and conditions, which usually means the customer clicks a checkbox that shows they agree to your Sales Terms & Conditions.
Can product sales and services terms and conditions be combined?
Yes, they can be combined. When you make your Sales Terms & Conditions we’ll give you the option to add terms applicable to products, services, or both.
What's a bill of sale and are they different than Sales Terms & Conditions?
Sales Terms & Conditions and bills of sale have a similar purpose, but a bill of sale is usually very short and it’s main purpose is just to transfer ownership of a physical product or asset.
Do my Website Terms of Use cover e-commerce sales?
E-commerce Sales Terms and Conditions are different than your Website Terms of Use. Sales Terms and Conditions cover things like product orders, returns (if you allow them), shipping or electronic delivery, product and service liability, and other sales terms. Website Terms of Use go over how your website may be used and the ownership of the site, such as the copyright to its content and layout.
If you’re an e-commerce store, we’ll help you create your Sales Terms & Conditions to work with your online shop.
